Shipping policy

At Coastal LF, we carefully pack every order to help ensure your pieces arrive safely and in beautiful condition.

Shipping Options

We offer two delivery options within Australia:

Shipping Method Details
Standard Shipping Available at the rate shown at checkout
Express Shipping Faster delivery option available at checkout
Orders Over $100 FREE Standard Shipping

Free shipping applies to eligible orders with a product subtotal of $100 or more, after discounts and before any applicable shipping charges.

Delivery Timeframes

Orders are generally delivered within approximately 7 business days after dispatch; however, delivery times may vary depending on your location, carrier network conditions, public holidays and other circumstances outside our control.

Regional and remote areas may take longer.

Express Shipping provides a faster delivery service where available, but express delivery timeframes are estimates and are not guaranteed by Coastal LF.

Once an order has been handed to the delivery carrier, transit times are managed by the carrier and delays may occasionally occur.

Order Processing & Tracking

Once your order has been packed and dispatched, tracking information will be provided where tracking is available.

Please allow time for tracking information to update after your parcel has been collected by the carrier.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing checkout. Coastal LF cannot guarantee that an address can be changed once an order has been processed or dispatched.

Where an incorrect or incomplete address results in a parcel being returned to us, additional postage charges may apply before the order can be resent.

Authority to Leave

Where a carrier allows a parcel to be left without a signature, the carrier may leave the order in a location they consider reasonably safe.

If you provide an Authority to Leave instruction or request that a parcel be left unattended, you accept the risks associated with unattended delivery to the extent permitted by law.

Delayed, Lost or Missing Parcels

Occasional carrier delays can occur and are outside Coastal LF's direct control.

If tracking shows that your parcel has been significantly delayed or appears to be missing, please contact us and we will assist with lodging an enquiry with the relevant carrier.

A parcel will not be considered lost until the carrier has completed its investigation or confirmed that the shipment cannot be located.

Damaged Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, please contact Coastal LF promptly and provide:

  • Your order number

  • Photographs of the damaged item

  • Photographs of the packaging

  • Any other information reasonably required to assess the issue

Please retain the original packaging until the matter has been resolved, as the carrier may require it as part of a damage claim.

Shipping Delays Outside Our Control

Coastal LF is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, natural disasters, transport interruptions, peak-season congestion or incorrect delivery information supplied by the customer.

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded.

For any questions regarding your delivery, please contact Coastal LF through coastallf.com.